New and Better Auto Glass & Tint

Took my Mercedes GLA45 there to have my windows tinted. The guy at the front was very professional and had patience. I was in and out within an hour! 10/10

New & Better Auto Glass is the best when it comes to window tinting. I trust them and been going there for years. I recommend them to everybody and I will forever be a customer.

This was my first time getting my car tinted and I cannot recommend a better place. The price was reasonable and the tint job came out great. David (shop owner) was very helpful and professional. He helped me decide what tint I should get because I wasn’t too sure what would be best. The job was done fast and was able to get it done the same day! I will be going back to get my windshield tinted as well. Highly recommend this place!

Excellent fast service at the best prices anywhere. Doesn't get any better. Referred a number of people and all were satisfied. I've taken at least 10 vehicles there myself.

0/10 NOT RECOMMEND. I did not appreciate coming to this location three times because of the lack of organization and communication. The Korean male who does the window tinting said to me to come one day and when I came, he was doing someone else’s car. He then told me to come tomorrow. Tomorrow led to three more other times of no services. This company needs someone who has fluent in English so that way customers are not confused about appointments. I recommend going to Bravo Auto Styling in Owings Mills.

AVOID THIS COMPANY! They replaced our cracked windshield in July, but the quality is VERY poor and the low windshield visibility makes driving the vehicle dangerous, especially at night when other headlights shine on our windshield. The windshield feels like it has a film or oil in the glass that cannot be removed with glass cleaner or in defrost mode. When inquiring about this with the company, they have refused to take any responsibility and said this is just the way this glass looks because it is "after-market" glass. This is NOT acceptable. HAPPIER UPDATE: The dear friend who had recommended New & Better Auto Glass to us contacted them and advocated for us. The younger manager (who had not been there when we went before) promised to take care of us, so we brought the car back again. What a different experience! He acknowledged that our windshield looked terrible and said he'd make it right. And he had a stronger chemical cleaner that made a HUGE difference so that we feel much safer now. I'm so grateful. Apparently, the person we spoke with originally was not a good representative of the company at all.

June 8, 2026 To Whom It May Concern, I am writing to share feedback regarding my recent experience at New and Better Tinting on June 6, 2026. To begin, I would like to acknowledge several positive aspects of the business. The first-come, first-served process was explained to me, and the waiting area was clean, comfortable, and pleasant. I also understand that service times can vary depending on the number of vehicles being serviced and any unexpected complications that may arise during installation. When I arrived, I was told that the tinting process would take approximately one hour. However, my vehicle was not completed for a little over two hours. While I understand that delays can occur, a more realistic estimate would have helped me plan my day better. My primary concern involves the sales and consultation process. While waiting, I overheard the representative discussing various tinting options with other customers. It became apparent that some customers received detailed explanations of the different film tiers, package options, warranties, and long-term benefits. In contrast, during my own consultation, the discussion focused primarily on the darkness of the tint. There was little to no explanation of the higher-tier products, including the Tier 3 film with its lifetime guarantee. As a customer, I found this disappointing. It appeared that information was being presented differently depending on the customer, rather than being consistently offered to everyone. Had I been fully informed about all available options and warranty coverage, I likely would have selected the premium film from the beginning. I also noticed that the business license displayed on-site appeared to be expired, which raised additional concerns about attention to operational details. The day after my appointment, I contacted the business and spoke with Mr. Lee. I appreciate that he was professional, courteous, and genuinely apologetic regarding my experience. I explained that I was not angry, but rather disappointed that I had not been given the opportunity to make a fully informed decision regarding the quality of film installed on my vehicle. During our conversation, I expressed my interest in having the tint redone using the highest-quality film available and indicated that I would be willing to pay the additional cost, even if it meant paying significantly more for the upgraded product. Overall, I believe New and Better Tinting provides a service that many customers value. However, I would encourage the business to ensure that every customer receives the same thorough explanation of all available products, warranty options, and package tiers regardless of appearance, background, or assumptions about purchasing preferences. Consistency in customer communication is essential to helping customers make informed decisions and feel valued. For future customers, I would recommend setting aside several hours for the visit, especially during busy periods, and taking the time to ask detailed questions about all available tinting options, warranties, and film quality levels before making a final selection. Thank you, David (owner/manager), for taking the time to review and respond to my feedback. I appreciate your willingness to address my concerns and your efforts to make the situation right. While that gesture is appreciated, I have decided to have any future tinting work completed elsewhere. I wish you and your business continued success and hope my feedback proves helpful as you continue serving your customers. Sincerely, Ms. Dowell